Returns and Refunds
The customer has 14 days from the receipt of his order to request a return.
- Shipping costs are charged to the customer, except in cases of ascertained lack of conformity of the products. Once the lack of conformity has been ascertained, the Seller will reimburse all the costs incurred by the Customer for the return of the Product. A minor lack of conformity for which it is not possible or would be excessively burdensome to carry out the remedies of repair or replacement, does not in any case give the right to terminate the contract).
- The customer can choose the courier for the shipment, as long as the courier provides a tracking code that will be requested at the time of the return order.
- Fashion Gate Srl is not responsible for any loss or damage occurred during shipment. In case of damage to the goods during transport, the Seller will notify the Customer of the incident, to allow him to promptly file a complaint against the courier he has chosen and obtain a refund of the value of the goods.
- We will not proceed to the return of those Products that are not in the same condition in which they were received, or that have been used beyond the simple opening of the Product.
- If the Product is covered by warranty, the shipping costs from the Seller to the Customer, for repaired or replaced Products, are charged to the Seller.
- In all other cases, all customs fees and taxes for the shipment of material sent to and received by the Seller are charged to the Customer.
- Shipments at the expense of the recipient will not be accepted without the prior authorization of the Seller. Shipments received by the Seller at the expense of the recipient will be returned (unrepaired) with all costs, including return shipping costs, to be paid by the Customer.
The address to which the product must be returned, unless otherwise indicated, will be the following:
Fashiongate Srl - Via Antonio Meucci, 17 - 50012 Bagno a Ripoli, Florence (FI)
Returns sent by post to the warehouse will be processed within 14 working days from the time they are received. The customer will receive a confirmation email when the return is successfully completed.
Refunds will be credited back to the form of payment used for the purchase.