Find answers to your questions


How do your shoes fit? Sizes vary between our designs, but all of our shoes are medium width and most are whole sizes only. We have confirmations from our customers who find the right fit by purchasing their size. If you're half a size we recommend buying the larger size, for example, if you're 42.5 we recommend buying 43! Not sure yet? We would be happy to help you! Contact one of our specialists at for personalized advice!

Great question! Normally our shoes, having a leather upper, do not tend to get out of shape except by a few millimetres.

Pro tip: Wearing your shoes with socks can help them stretch more easily!

Our insoles are made to ensure maximum comfort to always accompany you in maximum comfort.

If you need to use your own orthotics, no problem, our insoles are easily removable!

We recommend cleaning your sneakers with a soft, dry cloth or a soft bristle brush. You can also gently use a damp cloth on the leather.

To avoid damaging your sneakers, avoid cleaning them with aggressive soaps and abrasive sponges or brushes.

Yes, they can be hand washed, we recommend using a small amount of mild soap on the top.

Make sure you rinse them well and let them dry completely before putting them back in your MOAconcepts.

You can make a return within 14 days of delivery of your order. To see the complete instructions go to the dedicated page, LINK.

The refund will be issued within 14 days of receipt of the returned products with the same payment method you used for the purchase.

We work hard every day to create high quality shoes with a fashionable design and an incredible feel, all while minimizing our impact on the planet. We are a Benefit Company with the commitment to allocate 10% of our turnover to actions for the protection of man and the Planet.

From time to time we launch offers, so be sure to subscribe to our mailing list so you don't miss promotional events!

The Benefit Company carries out its economic activity by pursuing, in addition to profit, one or more objectives that contribute to environmental, social and economic prosperity in the medium and long term. It represents an innovative and virtuous business model that undertakes to formalize its contribution and its objectives, communicating them transparently to its stakeholders.

My Own Action is a used sneaker collection program with which we give new life to shoes by donating them to charities or by recycling them.

In selected stores, co-working spaces and public areas during events , our boxes are placed in which we collect used sneakers to be destined for subsequent recovery.

Find out how it works