PRODUCT FAQs
Sizing varies across our models, but all our shoes are medium width, and most are available in full sizes. We've heard from our customers that they find a good fit by purchasing their size. If you're a half size, we recommend purchasing the next size up; for example, if you're a size 42.5, we recommend purchasing a size 43! Still not sure? We'd be happy to help! Contact one of our specialists at info@moaconcept.com for personalized advice!
Great question! Normally, our shoes, having a leather upper, don't tend to stretch out more than a few millimeters. Pro tip: Wearing your shoes with socks can help them stretch out more easily!
Our insoles are designed to ensure maximum comfort to always keep you comfortable.
If you need to use your own orthotics, no problem, our insoles are easily removable!
We recommend cleaning your sneakers with a soft, dry cloth or a soft-bristled brush. You can also gently use a damp cloth on leather.
To avoid damaging your sneakers, avoid cleaning them with harsh soaps and abrasive sponges or brushes.
Yes, they can be hand washed. We recommend using a small amount of mild soap on the top. Be sure to rinse them well and let them dry completely before putting them back in your MOAconcept shoes.
FAQ TERMS OF SALE
You can return your order within 14 days of receiving it. For complete instructions, please visit the dedicated page. Refunds will be issued within 14 days of receiving the returned products using the same payment method you used for the purchase. Learn more
We work hard every day to create high-quality shoes with fashionable designs and an incredible feel, all while minimizing our impact on the planet. We are a Benefit Company with a commitment to donate 10% of our revenue to protect people and the planet.
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