Order procedure

Terms of sale | Order procedure | Payments | Right of withdrawal



The Customer can choose the Products available from the assortment proposed by the shop.maoconcept.com site. Once the products have been identified:

- Using the Add to cart button, these are added to a virtual cart called Cart,
- By checking out the cart, the seller will receive the order proposal,
Data entry: In this phase, the Customer will be able to view the quantities, final prices, contact details and any other relevant information, and to enter the personal and credit card data necessary to complete the purchase,
- The customer is required to send the complete order in its entirety. The order does not bind the Seller until the latter sends a confirmation by e-mail,
- The Order Confirmation will contain a summary of the Products purchased, their prices, the date of delivery and the general and particular conditions applicable to the Order itself.

    In any case, the sending of the Order request is valid as a preventive acceptance by the Customer of a delivery, even partial, of the Order, limited to the Products available as part of those ordered. Obviously, no sum will be charged for unavailable Products and in the event that such unavailability emerges after payment, the Seller will promptly pay the sums paid in excess for this purpose by the Customer, unless the Product is subsequently available in the warehouse and the Customer prefers to opt for a deferred delivery of the same. 

    The Seller reserves the right, at its own discretion, to refuse the execution of certain orders, particularly (but not limited to) in the case of previous outstanding and unpaid invoices. In case of non-acceptance of the Order, for any reason, the Seller guarantees the timely communication to the Customer (in any case within 30 days from the Order) by the appropriate means.

    Products and their availability
    The Products that can be purchased and / or ordered are those displayed on the Site, available at the time of the Order.
    The Seller also reserves the right to change, delete or add Products displayed on the Site at its sole discretion.

    The Seller cannot be held responsible for the temporary or definitive unavailability of one or more Products. In the event that it is not possible to execute the Order due to unavailability of one or more Products, the Seller will inform the Customer in writing within 30 days.

    Prices and charges to be paid by the buyer
    The prices applicable for the Products ordered are those shown on the Site on the date of transmission of the Order and are to be considered VAT included. Any promotional offers relating to the Products displayed will be appropriately highlighted on the Site.

    The payment of any customs duties, taxes, duties and border charges will be the sole responsibility of the buyer. If the calculation of customs duties, taxes, duties and border charges cannot be made at the time of purchase, the relative payment will in any case remain the responsibility of the Customer. The Seller, therefore, cannot be held responsible for the non-delivery of the purchased Product, where the same is due to the non-payment of customs duties, taxes, duties and border charges.
    On the other hand, shipping costs are not included, which will be those indicated on the Site at the time the Order is placed and which will vary according to the place of shipment, the weight / size of the package, as well as the size of the Order.
    Any promotions relating to delivery costs will in any case be highlighted on the Site from time to time.

    In case of deliveries outside the national territory, the Customer will be subject to compliance with the laws and regulations in force in the country of dispatch and possibly also to the payment of additional customs clearance costs entirely at his own expense and of which, given the diversity of national regulations , it is not always possible to know the extent in advance.
    To this end, the Customer must contact the competent Customs Office. However, the provisions of art. 4 "Prices and charges to be paid by the buyer".