According to art. 52 Dlgs 206/2005 the Customer who is a consumer, as defined above, has the right to withdraw from the contract, even partially, without any penalty or charge and without having to specify the reason, provided that the withdrawal is communicated by registered letter with return receipt to the Seller, within 14 days from the day of receipt of the Products.
Such communication may also be made within the same term by email email@example.com with confirmation of receipt. Such communication shall specify the willingness to withdraw from the purchase and the Product or Products for which it is intended to exercise the right of withdrawal, attaching a copy of the receipt or purchase invoice.
The Customer shall return the Product at his own expense by sending it to the Seller without delay and in any case within 14 days from the communication of his willingness to withdraw from the contract, the product shall be sent by the customer who shall be responsible for their integrity at the time of receipt by Fashiongate.
If the withdrawal is exercised in accordance with the procedures described, the Seller Srl will refund the Customer the amount paid for the purchase of the Product, within 14 days from the date on which it became aware of the exercise of the right of withdrawal by the Customer.
The expenses for the return of the product will be charged to the Customer.
Conditions of returned products
We will not accept the return of those Products that are not in the same condition in which they were received, or that have been used beyond the simple opening of the Product.
In particular, the Customer forfeits the right of withdrawal if the returned goods (packaging - if not repairable - and its contents) are not intact, as well as in cases where the Seller ascertains even just one of the following circumstances:
The non-diligent use of the goods that has compromised their integrity, or the use of any consumables related to the product;
The lack of the external packaging and/or the original internal packaging;
The absence of integral elements of the product (accessories, parts, etc.);
The damage of the product for causes other than its transport, including the partial or total tampering of the product or parts of it.
Finally, it should be noted that, in accordance with the provisions of art. 59 Dlgs206/2005, the right of withdrawal is not allowed in the case of goods made to measure or customized.
In case of forfeiture of the right of withdrawal, the goods will remain at the headquarters of the Seller, available to the Customer for collection at his expense.
Where applicable, the products treated by the Site are covered by the conventional manufacturer's warranty and 24 months warranty for defects of conformity, pursuant to art. 128 ss Dlgs. 206/05.
To take advantage of the warranty, the Customer must keep the proof of payment that he will receive at the time of purchase.
The Seller guarantees that the Products delivered are in compliance with the contract and have been manufactured in accordance with the current industry regulations.
It is the Customer's responsibility to verify the quantity and the good condition of the goods at the time of delivery, immediately highlighting any irregularities to the carrier.
At the time of delivery of the goods by the courier, in particular, the Customer is invited and in any case required to check:
That the number of packages actually delivered corresponds to that indicated in the transport document;
That the packaging of the packages is intact in every part, not damaged, nor compromised by atmospheric events or however altered.
What to do in case of defects
Any finding of damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately challenged by placing a reservation of written control (specifying the reason for the reservation, e.g. "punctured packaging", "crushed packaging", etc..) on the proof of delivery of the courier. Once signed the document of the courier, the Customer will not be able to oppose some dispute about the external characteristics of how much delivered.
In case the Customer believes that the Product does not comply with what has been ordered and/or purchased, or is faulty, he must immediately contact the Seller, sending a return receipt to Fashiongate srl, Via Antonio Meucci 19 - 50012 Bagno a Ripoli (FI) to the e-mail firstname.lastname@example.org or a fax to 0556461788.
The Customer must then return the Product according to the procedures provided in the Returns and Refunds section.
The Seller will proceed to examine the returned Product, communicating by e-mail or telephone within a reasonable period of time, whether the Product will be returned or replaced (as the case may be), or whether the Product will be returned or replaced.