Right of withdrawal

Terms of sale | Order procedure | Payments | Right of withdrawal


Pursuant to art. 52 Legislative Decree 206/2005 the Customer who is a consumer, as defined above, has the right to withdraw from the contract, even partially, without any penalty or increase in costs and without having to specify the reason provided that the withdrawal is communicated by registered letter A / R to the Seller, within 14 days from the day of receipt of the Products.

This communication can also take place within the same term by email info@fashiongateinternational.net with confirmation of receipt. This communication must specify the intention to withdraw from the purchase and the Product or Products for which the right of withdrawal is to be exercised, attaching a copy of the receipt or purchase invoice.
The Customer must return the Product at his own expense by sending it to the Seller without delay and in any case within 14 days from the communication of his will to withdraw from the contract, the product must be sent by the customer who will be responsible for their integrity at the time of receipt. by Fashiongate.

If the withdrawal is exercised in accordance with the methods described, the Seller Srl will reimburse the Customer the sum paid for the purchase of the Product, within 14 days from the date on which it became aware of the Customer's exercise of the right of withdrawal. .
The costs of returning the product will be borne by the customer.

Conditions of returned products
The return of those Products will not be accepted that are not in the same condition in which they were received, or that have been used beyond the simple opening of the Product.
In particular, the Customer loses the right of withdrawal if the returned goods (packaging - if not repairable - and its contents) are not intact, as well as in cases in which the Seller ascertains even one of the following circumstances:

  • The non-diligent use of the asset that has compromised its integrity, or the use of any consumables related to the product;
  • The lack of the external packaging and / or the original internal packaging;
  • The absence of integral elements of the product (accessories, parts, etc.);
  • Damage to the product for reasons other than its transport, including partial or total tampering with the product or parts of it.
  • Finally, it should be noted that, in compliance with the provisions of art. 59 of Legislative Decree 206/2005, the right of withdrawal is not allowed in the case of goods made to measure or personalized.

In case of forfeiture of the right of withdrawal, the goods will remain at the Seller's headquarters, available to the Customer for collection at his expense. 

Defects of conformity
Where relevant, the products handled by the Site are covered by the manufacturer's conventional warranty and by the 24-month warranty for lack of conformity, pursuant to art. 128 and following of Legislative Decree. 206/05.
To take advantage of the guarantee, the Customer must keep the proof of payment that he will receive at the time of purchase.
The Seller guarantees that the Products delivered comply with the contract and have been made in compliance with the current sector regulations.
It is the Customer's responsibility to check the quantity and good condition of the goods at the time of delivery, immediately highlighting any irregularities to the carrier.

At the time of delivery of the goods by the courier, in particular, the Customer is invited and in any case required to check:

  • That the number of packages actually delivered corresponds to that indicated in the transport document;
  • That the packaging of the packages is intact in all its parts, not damaged or compromised by atmospheric events or otherwise altered.

What to do in case of defects
Any evidence of damage to the packaging and / or the product or the mismatch in the number of packages or indications must be immediately contested, subject to written scrutiny (specifying the reason for the reservation, eg "laundry package", "Crushed packaging", etc.) on the courier's proof of delivery. Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered.

In the event that the Customer considers that the Product does not comply with what was ordered and / or purchased, or is flawed, he must immediately contact the Seller, by sending a rec. A / R at Fashiongate srl, Via Antonio Meucci 19 - 50012 Bagno a Ripoli (FI) to the e-mail info@fashiongateinternational.net or a fax to 0556461788.
The Customer must then arrange for the return of the Product in the manner provided for in the Returns and Refunds section.

The Seller will proceed to examine the returned Product, communicating by e-mail or telephone within a reasonable time, if the Product will be returned or replaced (depending on the case), or in sub-order, the reduction of the price or the resolution of the contract.

The repair or replacement of the item will be carried out as soon as possible and, in any case, within 30 days from the date on which an e-mail will be sent to the Customer confirming that the non-compliant Product will be returned or replaced.
It is understood that, once the lack of conformity has been ascertained, the Seller will reimburse all the costs incurred by the Customer for the return of the Product. A minor lack of conformity for which it is not possible or would be excessively burdensome to carry out the remedies for repair or replacement, does not in any case give the right to terminate the contract.